terms_and_conditions
Effective Date: 01/03/2026
1. Introduction
Welcome to the CBi Medical Supplies & Distribution online platform (the “Platform”). These Terms and Conditions (“Terms”) govern your use of our website, mobile app, and related online services (collectively, the “Services”). By accessing or using the Platform, you agree to be bound by these Terms and all applicable laws.
If you do not agree with any part of these Terms, you must not use the Services.
2. Interpretation
In these Terms:
· “We/Us/Our” refers to CBi Medical Supplies & Distribution, a company registered and operating in Uganda.
· “You/User/Customer” is any individual or entity accessing or using the Platform.
· “Content” includes text, graphics, URLs, data, information, and materials provided on the Platform.
· “Personal Data” refers to any data that identifies you as an individual, as defined under Uganda’s data protection laws.
3. Eligibility
You must:
· Be at least 18 years old.
· Be legally capable of entering into binding contracts.
· Have the right to engage in purchase and sale of medical supplies under applicable Ugandan or local laws (where applicable).
If you are using the Platform on behalf of an organization (e.g., hospital, clinic, pharmacy, NGO), you represent that you have authority to bind that organization to these Terms.
4. Account Registration
4.1 Creating an Account
To use certain features, you must register and create an account. You agree to:
· Provide accurate, complete, and up-to-date information.
· Maintain the security of your account credentials.
· Notify us immediately of any unauthorized use.
4.2 Account Security
You are responsible for all activity under your account. We are not liable for any loss resulting from unauthorized use of your account unless caused by our negligence.
5. Use of the Platform
5.1 Permitted Use
You may use the Platform to:
· Browse products.
· Place orders for medical supplies.
· Access order history and customer support.
5.2 Prohibited Conduct
You must not:
· Use the Platform for illegal or unauthorized purposes.
· Upload harmful software, malware, or unlawful content.
· Interfere with the integrity of the Platform’s systems.
6. Product Information
Product descriptions, pricing, availability, and images are provided for general information. While we strive for accuracy, we do not warrant that:
· Descriptions are error-free.
· Pricing or availability is always current.
In case of incorrect prices after an order, we may contact you to confirm, adjust, or cancel the order.
7. Orders, Pricing & Payment
7.1 Orders
You may place orders via the Platform. All orders are subject to acceptance by us.
7.2 Pricing and Taxes
Prices are shown in Ugandan Shillings (UGX), and may include applicable taxes. You are responsible for any other duties or fees imposed by government authorities.
7.3 Payments
Payments are processed through our secure payment partners. You agree to pay all charges incurred. We do not store your full credit card details unless explicitly authorized.
8. Delivery
Delivery terms and timelines vary by location and product type. We aim to meet estimated delivery times but are not liable for delays due to:
· Logistics disruption
· Customs or regulatory checks
· Force majeure events
9. Returns, Refunds & Cancellations
Returns, refunds, and cancellations are governed by:
· This Section,
· Any specific policy posted on the Platform,
· Applicable Ugandan consumer protection laws.
Refunds will be processed according to accepted methods of payment.
10. Personal Data and Privacy
10.1 Data Collection
We collect personal data when you:
· Register an account
· Browse the Platform
· Place orders
· Contact customer service
We also collect data automatically via cookies and other tracking technologies.
10.2 Use of Your Data
Your data is used to:
· Provide and improve the Services
· Process orders
· Communicate with you
· Comply with legal obligations
10.3 Consent
By using the Platform, you consent to our collection, storage, use, and disclosure of your Personal Data in accordance with our Privacy Policy.
10.4 Data Protection
We safeguard your data in accordance with the Data Protection and Privacy Act, 2019 (Uganda) and best industry practices.
11. Intellectual Property
All Content on the Platform is owned or licensed by Us and protected by Ugandan and international intellectual property laws. You may view and download Content for personal, non-commercial use only.
12. Disclaimers & Limitation of Liability
12.1 Disclaimers
To the maximum extent permitted by law:
· The Services are provided “as is” and “as available.”
· We do not guarantee uninterrupted access or error-free operation.
12.2 Limitation of Liability
We are not liable for:
· Loss of revenue or profits
· Indirect, incidental, or consequential damages
· Damages exceeding the total value of the transaction
13. Indemnification
You agree to indemnify and hold harmless CBi Medical Supplies & Distribution, its officers, employees, and agents from any claims, losses, liabilities, or expenses arising from:
· Your use of the Platform
· Violation of these Terms
· Your breach of any applicable laws
14. Termination
We may suspend or terminate your access at any time for:
· Violation of these Terms
· Legal or regulatory reasons
· Platform misuse
Termination does not affect rights or liabilities accrued before termination.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of Uganda. Any dispute arising hereunder will be resolved through:
· Good faith negotiations, then
· Mediation, and if unresolved,
· Courts of Uganda
16. Changes to Terms
We may modify these Terms at any time. We will notify you of significant changes. Your continued use after modification constitutes acceptance.
17. Contact Information
If you have questions regarding these Terms, contact:
CBi Medical Supplies & Distribution
Email: acchallie5@gmail.com
Phone: +256788101826
Postal Address: 1325, Arua
Website: cbimedical.org