FAQs

CBi sells Medicines, Medical Consumables, Hospital Equipment & Furniture, Laboratory Supplies, Infection Prevention Supplies, Homecare Supplies, Skin Care and Cosmetic Products, Surgical and Theatre Supplies for individuals, clinics, drug shops. Retail pharmacies, wholesale pharmacies and hospitals.

CBi sells to private hospitals, medical centers & clinics, retail and wholesale pharmacies, drug shops, individual healthcare providers, and Non-governmental Organizations (NGOs). Some items require a valid healthcare license; product pages indicate any restrictions.

Stock status is shown on each product page. For large or recurring orders, contact our sales team for current inventory and lead times.

CBi accepts MTN/Airtel Mobile Money, Bank transfers/Cash for approved accounts. Corporate purchase orders accepted for qualified customers

In-stock domestic orders typically shipped within 1–3 business days. Expedited and freight options available for larger orders. International shipping available to select countries—contact us for details.

Unopened, unused, non-prescription items may be returned within 30 days with prior authorization (RMA). Opened, single-use, or used medical devices and PPE are not returnable for safety reasons unless defective.

Report damage or defects within 7 days of receipt with photos and order details. We will replace or refund per manufacturer warranty and our policies.

CBi only sources certified products and from NDA licensed importers & distributors. Certification details are listed on product pages or available on request.

Yes. We provide volume discounts, contract pricing, centralized procurement, free drop-shipping on some order thresholds, and we have multi-location fulfillment centers. Contact our sales team for further details.

Please Email us: info@cbimedical.org or Phone/WhatsApp: +256 394 003 592. For urgent needs, call or email us with your order number and requirements.